Accessibility statement

Using this website


This website is run by NHS England and Public-i. We aim to make this site easy to use and accessible to everyone.


We have conducted usability and accessibility testing to ensure that you can:

  • Navigate the website using just a keyboard
  • Navigate the website using voice commands
  • Listen to website content using a screen reader
  • Enlarge some or all content using a screen magnifier
  • Make content easier to read by changing browser colour, contrast and font settings

My Computer My Way from AbilityNet has advice on making your device easier to use if you have a disability.



How accessible is this website?


We know some parts of this website are not yet fully accessible:

  • Subtitles are not provided for live video and audio content
  • Subtitles are not provided for prerecorded video and audio content
  • Audio description is not provided for prerecorded video content
  • Some features of our video player are difficult to navigate using a keyboard and are not described accurately by screen readers


What to do if you can’t access parts of this website


If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us. We’ll consider your request and get back to you in 10 working days.



Reporting accessibility problems with this website


We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.



Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).



Technical information about this website’s accessibility


NHS England and Public-i are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.



Issues with images, video and audio


Video player


Some features of our video player are difficult to navigate using a keyboard and are not described accurately by screen readers. We are working with our supplier on these issues and plan to fix them by September 2020.


Subtitles


Subtitles are not provided for live video and audio content.

Subtitles are not provided for prerecorded video and audio content.

We’ve assessed the cost of fixing this issue and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We regularly review the cost and accuracy of subtitling technology and will add it to our site as soon as it becomes feasible.


Audio description


Audio description is not provided for prerecorded video content.

We’ve assessed the cost of fixing this issue and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We regularly review the cost and accuracy of audio description technology and will add it to our site as soon as it becomes feasible.



How we tested this website


This website was last tested on Thu, 1st Aug 2019 - 12:00 am by the web development team at Public-i.


The following pages were tested:

  • Home page
  • Webcast library page
  • Player page (including Webcast, Slides, Resources, Map, Transcript, Speakers, Feedback and Custom tabs)
  • Help page
  • Search results page
  • Privacy policy and cookies pages



This statement was prepared on Thu, 1st Aug 2019 - 12:30 pm. It was last updated on Fri, 13th Sep 2019 - 5:00 pm.